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Hello ,

In Minnesota, where I lived for 15 years (and 14 winters), when people don’t have anything good to say they exclaim “that’s interesting”, rather than telling you what they really think. In the spirit of this polite, slightly passive-aggressive Minnesotan idiom, I declare that 2020 was quite an interesting year.

As we finish off this “interesting” year, I want to thank you for being a loyal subscriber and a diligent reader. Over the past year, the number of subscribers has increased four-fold! After 15+ months of publishing my weekly newsletter (this is my 65th) I’m still seeing very high open rates and that keeps me writing and sharing my observations, thoughts, and occasional insights.

To increase our readership, I invite you to share this newsletter (there’s a link to subscribe below) with those in your network that you think would benefit from the thoughts and advice I’m publishing on a weekly basis. My goal is to make sound systems engineering knowledge freely available to anyone wanting to improve their organization’s telehealth service.

May your 2021 be healthy, blessed and prosperous.


Yours in gratitude,
P.S.: Do you know a colleague who might enjoy reading this newsletter? Please send them this link to see an archive of past newsletters and an opportunity to subscribe:
 
Our most Popular Telehealth Guidance from 2020
Over the past year, we’ve published 51 articles covering a broad range of topics about all things telehealth. Of course the Covid-19 health crisis accelerated the adoption of telehealth and we’ve enjoyed sharing our insights with hundreds of subscribers. You can see an archive of all articles here.

As we end this “interesting” year, in the last article of the year, we’d like to highlight Telehealth Tuesday’s most popular and most discussed articles providing telehealth guidance that we published in 2020.
Covid-19: Launching Telehealth in 5 locations in 2 days
In the middle of the early stages of the Covid-19 health crisis, I was “on the ground” at a rural FQHC when the CEO asked me to stand up telehealth for 25 primary care physicians. We were up and running in 36 hours and approached 90% of pre-Covid visit volumes within a couple of weeks.
The 6 Hallmarks of Excellent Telehealth
Over the upcoming weeks, we quickly discerned what set the successful telehealth service implementations apart from those that were just “limping along” or outright failing, when measured by the satisfaction and level of care. One of our hallmark articles this year lays out 6 proven aspects of telehealth done well.
Measuring Telehealth Success
On top of the list of the most favorite articles was my series on measuring telehealth success. Over the course of four, five articles I laid out a framework for measuring success, identified metrics to measure telehealth success and topped it off with the 5 key telehealth success metrics that healthcare leaders need to pay attention to.
If you’d like see articles in one place, you can download the 13-page whitepaper here: Measuring Telehealth Success
Hybrid Care
Another highly popular topic included the realization that virtual care and in-person care can be delivered in parallel: Hybrid Care. In this article I laid out the 5 key considerations for delivering care both virtually and in person.
You can also see a recording of my webinar on Hybrid Care, courtesy of the AHI conference.
Bill of Telehealth Rights
This topic covered two articles where I postulated two bills of telehealth rights: one for patients and one for physicians. If we were to take this “virtual care” really seriously, what rights would we bestow onto those affected by it?
Why Telehealth Organizations Need a Telehealth Strategy
The Covid-19 health crisis forced many organizations to jump into telehealth cold with no planning and very little thought. As most in healthcare are now realizing that telehealth is here to stay, I’m anticipating that in 2021 much of our focus will be to work with forward-thinking leaders of healthcare organizations and create clarity on prioritizing their limited resources and attention and integrate virtual care delivery into their offerings. Here’s why.
From 2020 to 2021
As we transition to a New Year, I’m looking forward to spending many more Tuesday mornings with you as you peruse and review our weekly musings. If you have a specific question you’d like us to answer or a specific topic you’d like us to address, please don’t hesitate to drop Christian a line.

I’m wishing you a healthy, successful, joyous and prosperous 2021.
To receive articles like these in your Inbox every week, you can subscribe to Christian’s Telehealth Tuesday Newsletter.

Christian Milaster optimizes Telehealth Services for health systems and physician practices as Interim Telehealth Program Director. Christian is the Founder and President of Ingenium Digital Health Advisors where he and his expert consortium partner with healthcare leaders to enable the delivery of extraordinary care. Contact Christian by phone or text at 657-464-3648, via email, or video chat.

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This edition of Telehealth Tuesday was sent to _t.e.s.t_@example.com.
Ingenium Consulting Group, Inc., 1173 Bayview Vis, Annapolis, MD 21409, United States
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