Visitor satisfaction survey
of Aix-en-Provence Tourist office
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// Reception and Information
Your opinion is of value to us.

In order to continuously improve our services, and best fulfil your expectations, we have implemented a visitor satisfaction survey as follows.
To contact our Quality service: qualite@aixenprovencetourism.com

If your opinion concerns the public transportation in Aix or the Company "Aix en Bus" which is located in our Tourism Office, please click on the following link :
http://www.aixenbus.fr/Contactez-nous

---- Access to the Tourist Office of Aix-en-Provence
********************************************************************************
> 1 - How easy it was to find the Tourist Office
Clear selection
> 2 - Finding a parking place near the Tourist Office
Clear selection
> 3 - Tourist Office opening times
Clear selection
---- Layout and signs inside the Tourist Office
********************************************************************************
> 1 - The signs inside the Tourist Office
Clear selection
> 2 - Social distancing markings on the floor for people queuing
Clear selection
> 3 - Graphics shown on the digital screens
Clear selection
> 4 - Reception hall’s comfort and cleanliness
Clear selection
---- Health protection measures in the Tourist Office
********************************************************************************
> 1 - Hand sanitiser at the Tourist Office entrance
Clear selection
> 2 - Reminders of physical distancing measures
Clear selection
> 3 - Plexiglass screens to communicate with peace of mind
Clear selection
---- Your opinion of the Tourist Office team
********************************************************************************
> 1 - The welcome you received from the Tourist Office reception guide (if present on the day)
Clear selection
> 2 - Waiting time before speaking to a member of the Tourist Office team?
Clear selection
> 3 - Friendliness of staff?
Clear selection
> 4 - Readiness to help?
Clear selection
> 5 - Their answer to your request?
Clear selection
---- Your opinion of the Tourist Office shop
********************************************************************************
> 1 - Signs showing the way to the shop?
Clear selection
> 2 - Welcome you received from the shop staff?
Clear selection
> 3 - Commodities’ presentation?
Clear selection
---- The Tourist office
********************************************************************************
Would you recommend the Tourist Office to family and friends ?
No, definitely not
Yes, absolutely
Clear selection
---- More about you
********************************************************************************
> 1 - You are:
Clear selection
> 2 - You are in Aix-en-Provence:
Clear selection
> 2 - You are in Aix-en-Provence:
Clear selection
---- Your postcode or home country
---- Your suggestions
Remember to validate your questionnaire by clicking on the send button "envoyer"

To contact our Quality service: qualite@aixenprovencetourism.com 
Thank you for having taken the time to answer this survey. We wish you a pleasant stay in Aix en Provence.

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