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The Condado Plaza Hotel

4.0 star property
Ocean-view resort with a swim-up bar, near Condado Beach

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May 2024

The Condado Plaza Hotel

Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, sun loungers
2 restaurants, breakfast, lunch, dinner served; American cuisine
Premium bedding, down comforters, in-room safe, iron/ironing board
2 restaurants, breakfast, lunch, dinner served; American cuisine
Exterior

Overview of The Condado Plaza Hotel

7.2

Good

Popular amenities

  • Breakfast available
  • Air conditioning
  • Parking available
  • Gym
  • Restaurant

Explore the area

999 Ashford Avenue, San Juan, 00907
  • Popular LocationCondado Beach4 min walk
  • Popular LocationCasino del Mar at La Concha Resort15 min walk
  • Popular LocationDistrito T-Mobile17 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)14 min drive
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Room options

Room, 1 King Bed, Accessible, Bathtub

cleanliness

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 277 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds

cleanliness

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 290 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Roll-in Shower)

cleanliness

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 290 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 3 Bedrooms, Oceanfront (Penthouse)

cleanliness

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 3562 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

Family Room, Multiple Beds

cleanliness

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 480 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Room, 2 Queen Beds, Accessible, Bathtub

cleanliness

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 290 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Roll-in Shower)

cleanliness

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 277 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Jetted Tub

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 690 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Suite, 1 King Bed, Oceanfront

cleanliness

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 1072 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, View, Oceanfront

cleanliness

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 390 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony, Bay View

cleanliness

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 290 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds

cleanliness

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 390 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Balcony, Bay View

cleanliness

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Bay view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

cleanliness

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 390 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, View, Oceanfront

cleanliness

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 390 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

cleanliness

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 277 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Bay View, Corner

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 840 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Balcony, Bay View

cleanliness

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 277 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Oceanfront (Penthouse)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 1194 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Balcony

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the neighborhood

San Juan

The Condado Plaza Hotel is located in Condado, a neighborhood in San Juan, and is near the airport and on the beach. Fort San Jeronimo and Castillo San Felipe del Morro are notable landmarks, and the area's natural beauty can be seen at Condado Beach and Parque La Ventana al Mar. Luis Muñoz Rivera Park and Third Millennium Park are two other places to visit that come recommended. Scuba diving and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and ziplining nearby.

What's nearby

  • Condado Beach - 4 min walk
  • Casino del Mar at La Concha Resort - 15 min walk
  • Distrito T-Mobile - 17 min walk
  • Pan American Pier - 19 min walk
  • Puerto Rico Convention Center - 3 min drive

Getting around

  • Hato Rey Station - 5 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 20 min drive

Restaurants

  • Cafe Caribe - 2 min walk
  • Jose Enrique - Condado - 4 min walk
  • New Taste - 8 min walk
  • Rustica Ristorante - 16 min walk
  • Shogun Cuisine - 2 min walk

About this property

The Condado Plaza Hotel

Resort near Condado Beach
Located close to Parque La Ventana al Mar and Conservatory of Music of Puerto Rico, The Condado Plaza Hotel provides a swim-up bar, a poolside bar, and a grocery/convenience store. This resort is a great place to bask in the sun with a white sand beach, sun loungers, and kayaking. Enjoy American cuisine, ocean views, and a poolside location at the two onsite restaurants. Enjoy the 24-hour gym, as well as activities like snorkeling. A terrace, shopping on site, and a coffee shop/cafe are available to all guests.
Other perks at this resort include:
  • 2 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Full breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • An electric car charging station, express check-out, and babysitting (surcharge)
  • A front-desk safe, an elevator, and beach umbrellas
  • Guest reviews say good things about the pool, helpful staff, and walkable location
Room features
All 332 rooms have comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like air conditioning. Guests reviews speak well of the clean rooms at the property.
Other amenities include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch HDTVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM–11:00 AM for a fee: USD 7–24 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Cafe Caribe
  • Denny's
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkeling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free crib
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • 54,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1963
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7–24 per person
  • Self parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

Frequently asked questions

Does The Condado Plaza Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at The Condado Plaza Hotel?

As of Mar 28, 2024, prices found for a 1-night stay for 2 adults at The Condado Plaza Hotel on Apr 8, 2024 start from $289.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Condado Plaza Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Condado Plaza Hotel?

Self parking is available for USD 25.65 per night. Valet parking is available for USD 31.22 per night.

What time is check-in at The Condado Plaza Hotel?

Check-in start time: 4 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 60.00 (subject to availability).

What time is check-out at The Condado Plaza Hotel?

Check-out is at noon. Late check-out is available for USD 75 (subject to availability).

Where is The Condado Plaza Hotel located?

Located in Condado, this beachfront resort is in the city center and within a 10-minute walk of Condado Beach and Parque La Ventana al Mar. Luis Muñoz Rivera Park and Third Millennium Park are also within 15 minutes.

The Condado Plaza Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 356 out of 1015 reviews" "
Rating 8 - Good. 223 out of 1015 reviews" "
Rating 6 - Okay. 181 out of 1015 reviews" "
Rating 4 - Poor. 131 out of 1015 reviews" "
Rating 2 - Terrible. 124 out of 1015 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Brandon

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Booked and paid for an oceanfront and was given a street view.
Stayed 1 night in Mar 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and would come back
Stayed 6 nights in Mar 2024

6/10 Okay

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
Most of the dining options were closed, and the food was overpriced for what it was. The room was visibly run down--chipped paint on the walls, some water rings on furniture, though the sheets were clean. The staff were efficient and kind.
Stayed 1 night in Mar 2024

6/10 Okay

Angelina

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
The hotel was without water for quite some time on Sunday, and I never felt it was completely clean/clear when it was running. My daughter joined us on the last night in the hotel and found small ants in her bed. The hotel was very dated and carpet was not clean. I did like the location, pool, small beach area and access to Starbucks on premise.
Stayed 3 nights in Mar 2024

8/10 Good

ABDUL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs some maintenance (bathroom /rooms paint) Property outdoors very nice
Stayed 3 nights in Mar 2024

10/10 Excellent

Shennon M Devito, Jesus

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Eliecer

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time the everything was as advertised.
Stayed 3 nights in Mar 2024

6/10 Okay

Margarita

Traveled with family
Disliked: Staff & service, amenities
Too long of a wait for an available room. A sassy employee when it came to storage of the begs waiting for several hours for a room to be available. That is what he deemed "check in", only once you have your keys. Other female staff were very helpful.
Stayed 2 nights in Mar 2024

8/10 Good

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Condado Plaza Hotel is an older hotel but has a great location—it's very walkable. Our room had a fantastic view and a balcony right on the water. Clean and tidy. The amenities were lovely, with two pools and access to the beach area. We spent our last day enjoying the pool, hot tub, etc. The drawbacks were the elevators were slow, and only one was working in the lobby, so you had to go to the other end to get to the secondary elevator. The staff was very vocal about being short staff and wait times for breakfast, and the coffee shop wasn't open most days, so the Starbucks was very busy. It's not the best way to start your day. Overall, we had a great trip to PR and definitely will return.
Stayed 4 nights in Mar 2024

10/10 Excellent

Marianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had a lovely week at the Condado Plaza. Although the property is dated and could use some upgrades, the location is terrific. The staff is unfailingly gracious and helpful. Special shout out to Gladys, our room cleaner, and Hector, the Moon Bar bartender. Thank you for a great vacation.

General hotel information

Reasons to Book
Outdoor Pool & Nice Bathroom
Check-In Time
4:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0