A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Step by step list to get official support

USEFUL LINKS:

• Flatsome Documentation: http://docs.uxthemes.com/
• Flatsome change log: https://goo.gl/KmCDUz

1. Things you should do first:

1. Make sure you have everything up to date (Theme, Plugins, Translations files)
2. Remember to reset ALL cache etc after a plugin or theme update.
3. Disable all plugins except WooCommerce and recheck if the issue persists
4. Check the browser dev console on errors (F12, on most if not all browsers)
5. Double check your own Custom CSS, or Custom Snippets in function.php is causing it

2. Having a feature request?

If you have a feature request please post it here so other uses can vote for it: https://uxthemes.canny.io/flatsome

3. Search Community Group

Flatsome has a community forum where many questions has already been answered. Please use the search functionality in this group to try find an answer to your question. Remember this is not a official support group and you can not expect an answer from UX Themes Support Team. You can join the community here: https://www.facebook.com/groups/flatsome/

4. Most asked questions:

• Where do I add my own CSS ?
• In the style.css file of your child theme or in the Flatsome settings Flatsome > Advanced > Custom CSS

5. Official Support:

Click the “Contact author” button below to contact official support. You will get a automatic reply with a ticket ID of your support request. Make sure to include as much detail about the issue/question as possible, even if necessary, the steps to reproduce it. Also include a link to your site if possible.